ZynexLiv Terms and Conditions

1. Acceptance

These Terms govern access to and use of ZynexLiv web, mobile, WhatsApp, AI assistant, payment, notification, and related services. By using ZynexLiv, you agree to these Terms and the Privacy Policy. If you are using ZynexLiv for an apartment association, you confirm that you are authorized to do so.

2. Service Scope

ZynexLiv provides software for apartment and society management, including residents, visitors, maintenance, finance, billing, receipts, vendors, staff, assets, social updates, reports, settings, notifications, WhatsApp services, and zynexAI assistance.

ZynexLiv is a software platform. Apartment associations, admins, and authorized users remain responsible for the accuracy of data entered, association decisions, payment collection policies, legal notices, and resident communication.

3. User Accounts and Permissions

• Users must provide accurate information and keep login credentials confidential.
• Admins must assign roles and permissions responsibly.
• Users must not access data or perform actions outside their authorized role.
• Users must immediately report suspected unauthorized access or misuse.

4. Acceptable Use

Users must not misuse ZynexLiv, including by:

• Uploading unlawful, harmful, abusive, misleading, or infringing content.
• Attempting to bypass security, role permissions, license controls, or payment verification.
• Sending spam, harassment, false visitor information, or unauthorized WhatsApp messages.
• Using zynexAI for emergency, professional legal, medical, investment, or unrelated personal advice.
• Reverse engineering, copying, reselling, or exploiting the service without written approval.

5. Payments and Billing

Apartment bills, receipts, vendor payments, and related accounting records are generated based on data entered or approved by authorized apartment users. Payment gateway transactions may be processed through third-party providers. Payment completion is subject to successful verification, gateway confirmation, and ZynexLiv receipt posting rules.

Charges for ZynexLiv licenses, subscriptions, implementation, or support, if any, will be agreed separately with the apartment association or customer.

6. WhatsApp and Notifications

Users may receive service messages such as OTP, visitor pass, bill, payment, maintenance, announcement, and account notifications. Users are responsible for ensuring that registered phone numbers are correct. WhatsApp delivery depends on Meta/WhatsApp rules, templates, user consent, service windows, network availability, and provider status.

7. zynexAI

zynexAI helps users interact with apartment data and workflows. AI responses may be based on user permissions, available records, configured actions, and system confidence. Important actions may require confirmation. Users should verify important outputs before relying on them for operational, financial, or legal decisions.

8. Availability and Changes

We aim to keep ZynexLiv reliable, but service may be interrupted due to maintenance, hosting, internet, payment gateway, WhatsApp, third-party provider, or force majeure events. We may improve, change, add, suspend, or remove features as needed.

9. Intellectual Property

ZynexLiv software, design, branding, workflows, documentation, and related intellectual property belong to ZynexLiv or its licensors. Customer data entered into the platform remains subject to the rights and responsibilities of the relevant customer, apartment association, and users.

10. Limitation of Liability

To the maximum extent permitted by law, ZynexLiv is not liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising from use of the service. ZynexLiv is not responsible for incorrect data entered by users, association decisions, third-party outages, payment gateway failures, WhatsApp delivery issues, or unauthorized use caused by user credential sharing.

11. Termination

Access may be suspended or terminated if a user violates these Terms, misuses the service, creates security risk, fails license requirements, or if the apartment association requests account removal.

12. Contact

Questions about these Terms may be sent to support@zynexliv.com.