ZynexLiv Digital Personal Data Protection Policy

1. Purpose

This DPDP Policy explains how ZynexLiv supports responsible processing of digital personal data in line with the Digital Personal Data Protection Act, 2023 of India and related rules as they become applicable. It should be read with our Privacy Policy and Terms and Conditions.

2. Role of ZynexLiv and Apartment Associations

Depending on the service arrangement, the apartment association, RWA, society, or customer may decide what personal data is entered and how apartment workflows are operated. ZynexLiv provides the platform, hosting, workflow, security, and support tools needed to process that data for apartment management purposes.

3. Notice and Lawful Purpose

ZynexLiv processes personal data for lawful apartment management purposes such as login, resident management, visitor access, billing, payment receipt, maintenance, announcements, security logs, staff operations, support, audit, and app improvement. Users should be informed about the personal data collected and the purpose of processing through this policy, in-app notices, association communication, or other appropriate notice.

4. Consent and Withdrawal

Where consent is required, users may provide consent through app use, registration, OTP flow, WhatsApp opt-in, payment, or association onboarding. Users may request withdrawal of consent by contacting support@zynexliv.com. Withdrawal may affect access to features that require the relevant data, and some records may be retained where required for legal, accounting, security, dispute, or legitimate apartment operation needs.

5. Data Principal Rights

Eligible users may request:

• Access to a summary of personal data processed by ZynexLiv or the relevant apartment association.
• Correction or update of inaccurate or incomplete personal data.
• Deletion or erasure where processing is no longer needed and retention is not legally required.
• Information about grievance redressal.
• Nomination support where applicable under law and service process.

Requests can be sent to support@zynexliv.com with the user's name, registered mobile number, apartment name, flat number, and requested action.

6. Grievance Redressal

For privacy or DPDP-related concerns, contact:

Grievance Contact: ZynexLiv Support
Email: support@zynexliv.com
Address: A1, Muthuraja Street, Coimbatore, Tamil Nadu, India

We will review requests, verify identity where needed, coordinate with the relevant apartment administrator if required, and respond within a reasonable period as prescribed by applicable law.

7. Security Safeguards

ZynexLiv uses role-based access, authentication, audit logs, webhook validation, payment signature validation, access restrictions, backup controls, and operational monitoring to reduce security risk. Users and admins must also protect passwords, OTPs, devices, and role permissions.

8. Data Minimization and Retention

We aim to process only data needed for apartment operations and related services. Data may be retained for active service use, accounting, audit, security, legal compliance, backup, dispute resolution, and association records. Retention may vary by module and legal requirement.

9. Children and Sensitive Situations

ZynexLiv is not intended for direct use by children. If a family or child-related record is needed for apartment operation, it should be entered only by an authorized adult and limited to what is necessary.

10. Updates

This policy may be updated as ZynexLiv features, legal requirements, DPDP rules, or business operations change. The latest version will be available on this page.