ZynexLiv Privacy Policy

1. About This Policy

This Privacy Policy explains how ZynexLiv collects, uses, stores, shares, and protects personal data when apartment associations, administrators, residents, owners, tenants, staff, security teams, vendors, visitors, and website users use ZynexLiv web, mobile, WhatsApp, payment, AI assistant, and related services.

For this policy, "ZynexLiv", "we", "us", or "our" refers to the ZynexLiv apartment and society management platform. Contact: support@zynexliv.com.

2. Personal Data We May Collect

• Account details such as name, mobile number, email address, role, apartment name, flat number, tower, and resident status.
• Resident, owner, tenant, family, staff, security, vendor, visitor, and association management records entered by authorized users.
• Visitor pass information such as visitor name, phone number, purpose, date, time, QR/pass details, approval status, and gate logs.
• Billing, receipt, payment, ledger, vendor, expense, and finance records required for apartment accounting workflows.
• Maintenance requests, complaints, comments, service updates, attachments, and closure history.
• Community/social content such as posts, announcements, polls, images, profile photos, likes, comments, and group messages.
• WhatsApp information such as phone number, OTP delivery logs, inbound messages, outbound replies, delivery statuses, and webhook logs.
• Payment gateway information such as order ID, payment ID, payment status, amount, receipt reference, and webhook event logs. We do not store full card, UPI, or banking credentials.
• Device and usage information such as device identifier, browser type, IP address, timestamps, login sessions, audit logs, and security events.
• AI assistant chat prompts, structured intent, action logs, and responses needed to answer apartment-related requests.

3. Why We Use Personal Data

• To create and manage apartment, resident, staff, visitor, finance, asset, maintenance, and social workflows.
• To authenticate users through OTP, password, device, and session controls.
• To send service messages through app notifications, email, WhatsApp, and other approved channels.
• To generate bills, receipts, visitor passes, QR codes, reports, audit trails, and accounting records.
• To respond to support requests, contact forms, grievances, and legal or security requirements.
• To provide zynexAI assistance for apartment-related questions and actions based on user role and permission.
• To prevent fraud, duplicate payments, unauthorized access, data misuse, and service abuse.
• To improve reliability, security, performance, and product experience.

4. WhatsApp and Communication Data

If you choose to receive OTPs, service alerts, or apartment assistance through WhatsApp, we may process your WhatsApp phone number, message content, delivery status, and webhook logs. WhatsApp messages are used only for ZynexLiv services such as login verification, resident support, visitor passes, bills, announcements, and apartment-related AI assistance.

If a WhatsApp number is not linked to an active ZynexLiv user record, ZynexLiv will not disclose apartment data to that sender.

5. AI Assistant Data

zynexAI is designed for apartment, society, billing, visitor, maintenance, finance, social, staff, asset, notification, and settings workflows. AI conversations may be stored for audit, support, service continuity, safety, and product improvement. zynexAI should not be used for emergency, medical, legal, financial investment, or unrelated personal advice.

6. Sharing of Data

We may share limited data only when required to operate the service, including with:

• Apartment association administrators and authorized role-based users.
• Cloud hosting, database, analytics, support, security, email, WhatsApp, SMS, and notification providers.
• Payment gateway providers for order creation, payment verification, refunds, receipts, and webhook reconciliation.
• Law enforcement, regulators, courts, or government authorities where legally required.

We do not sell resident personal data.

7. Data Security and Retention

We use reasonable technical and organizational safeguards such as access controls, role-based permissions, audit logs, secure transport, credential protection, and webhook validation. No system is completely risk-free, but we work to protect data from unauthorized access, loss, misuse, or alteration.

Data is retained as long as needed for apartment operations, accounting, legal compliance, dispute handling, security, backup, audit, and service continuity. Apartment admins may request deletion or export subject to applicable law and association requirements.

8. Your Rights and Requests

Depending on applicable law, you may request access, correction, update, deletion, withdrawal of consent, or grievance redressal for your personal data. To make a request, email support@zynexliv.com with your name, mobile number, apartment name, flat number, and request details.

We may verify your identity and role before processing requests. Some data may need to be retained where required for accounting, audit, dispute, fraud prevention, or legal obligations.

9. Children

ZynexLiv is intended for apartment operations and is not directed to children. If a child-related record is entered by an authorized resident or admin for apartment operation, it should be limited to what is necessary and handled according to applicable law.

10. Contact

ZynexLiv
A1, Muthuraja Street, Coimbatore, Tamil Nadu, India
Email: support@zynexliv.com
Mobile: 9840807016